The Checkout page will only display the shipping methods available for your order. Shipping costs are indicated on the order confirmation screen before you complete your order.

Order Processing Deadlines

Orders placed before 11:00 AM Eastern (Monday to Friday, except holidays) will begin to process the same day. Orders received after the cutoff times will begin to process the next business day.

Shipping Confirmation Emails

Our systems will send you an automated shipment confirmation email when we finish processing your order.

Our shipping carriers do not pick up packages from our facility on weekends, or on postal holidays. Therefore, if you place an order after our order processing deadline, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order. The timeframe for the shipment method you selected will begin when the carrier picks it up for delivery.

Shipping Carriers

Orders may be shipped with any of our preferred carriers: UPS and US Postal Service. Orders to P.O. Boxes will be delivered by the US Postal Service, and can only be sent with standard or express shipping.

Weekend Delivery

We are unable to arrange weekend deliveries. Some of our shipping carriers occasionally deliver orders sent via standard shipping on Saturdays, but this service cannot be requested or guaranteed. All shipping and processing times listed on our website are in business days (Monday-Friday, excluding all national holidays.)

The Mentholatum Company
707 Sterling Drive
Orchard Park, NY 14127
1 (877) 636-2677
Hours of Operations:
Monday through Friday - 9am to 5pm ET